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  Bank Negara Malaysia Opens Public Service Centres (BNMLINK) Nationwide

Bank Negara Malaysia is pleased to announce today the commencement of its walk-in public service centre (BNMLINK) in Kuala Terengganu on 19 October 2009 to provide financial advisory to the members of the public and businesses in the east coast of Peninsular Malaysia . There are now a total of six BNMLINK centres nationwide. The first BNMLINK was established in Kuala Lumpur on 25 February 2005 followed by the opening of a series of public service centers in Pulau Pinang and Johor Bahru in 2008, and in Kota Kinabalu and Kuching in 2009.

BNMLINK or Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat assists the public and businesses on issues and complaints relating to financial products and services. This includes advisory to SMEs relating to access to financing, validation of credit status and reports (CCRIS), foreign exchange administration procedures, as well as enquiries on illegal financial schemes.

There has been a significant upward trend in the number of consumers seeking information and assistance from Bank Negara Malaysia . For the first nine months of 2009, Bank Negara Malaysia has assisted 168,149 individual and businesses, an increase of 66% as compared to 101,414 individual and businesses during the corresponding period in 2008. During the same period this year, 418 SMEs have received specific advisory services on access to financing from Bank Negara Malaysia . 90% of these cases were effectively resolved during the period.

To complement the existing public service channels, Bank Negara Malaysia is also announcing the introduction of the SMS service where members of the public can now contact BNM via SMS by sending SMS to 15888* in the following manner :

Services available

Delivery message

To submit enquiries or complaints to Bank Negara Malaysia

BNM TANYA [your enquiry/complaint]


To obtain mailing address and contact details of Bank Negara Malaysia


To get information on how to obtain a credit report information (CCRIS)

BNM CCRIS [e-mail address]


* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.

The general public can also continue to access BNMTELELINK services via the following :  

BNMTELELINK (Customer Service Call Centre)
Tel: 1-300-88-5465
Fax: 03-21741515
SMS : 15888

For further information, members of the public can visit the nearest BNMLINK branch at the following locations:  

Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Head Office
Block D, Bank Negara Malaysia ,
Jalan Dato' Onn, 50480 Kuala Lumpur

BNMLINK Branches

Bank Negara Malaysia Pulau Pinang
27, Lebuh Light
10200 Pulau Pinang
Tel. : 04-2627125

Bank Negara Malaysia Johor Bahru
Jalan Bukit Timbalan
80000 Johor Bahru
Tel : 07-2240799

Bank Negara Malaysia Kuala Terengganu
Jalan Sultan Mohamad
21100 Kuala Terengganu
Tel : 09-6220571

Bank Negara Malaysia Kota Kinabalu
Jalan Lapan Belas
88000 Kota Kinabalu
Tel : 088- 211211

Bank Negara Malaysia Kuching
Jalan Satok
93000 Kuching
Tel : 082-252311
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