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  Beware of Fraudulent Telephone Calls, E-mails or SMS Requesting Personal Banking Information


Members of the public are reminded not to disclose their personal identification numbers (PIN) and passwords to third parties under any circumstance. Bank Negara Malaysia and commercial banks will NEVER request for personal banking information or confirmation of credit card transactions through telephone calls, emails or SMS.

Members of the public who receive such requests are advised not to respond and to contact their respective banks immediately to seek clarifications. Further information on illegal financial schemes can be obtained from the Financial Fraud Alert site at

For further enquiries or advice, members of the public can contact or visit Bank Negara Malaysia at:

• BNMTELELINK (Customer Service Call Centre)
Tel: 1-300-88-5465
Fax: 03-2174 1515
(Business hours: Monday - Friday, 9:00 am - 5:00 pm)

• To submit enquiries through SMS service, type:
BNM TANYA [your enquiry/complaint]
and send to 15888
(Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider)

• BNMLINK (Customer Service Walk-In Centre)
Bank Negara Malaysia,
Ground Floor, Block D
Jalan Dato' Onn, 50480 Kuala Lumpur
(Business hours: Monday - Friday, 9:00 am - 5:00 pm)


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