Established in 1982 and managed by Bank Negara
, the Credit Bureau collects credit information on borrowers from financial institutions and furnishes the credit information collected back to these institutions. The information contained in the credit bureau helps financial institutions make informed lending decisions in a more timely manner.
The Credit Bureau will keep factual information about your:
Personal particulars such as name, identity card number and address

Details of your credit account such as type of credit facilities, credit limit, outstanding balance, conduct of account and status of legal action, if any.
Credit information is kept in the Central Credit Reference information System (CCRIS) which is a computerised database system that processes and collates the information into credit reports which can be made available to the public upon request.
Related Information

Applying for loans

Applying for credit cards

Making an insurance complaint
What Else Can I Do?

Read FAQs on the Credit Bureau

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Obtain your credit report in person from Laman Informasi Nasihat dan Khidmat (LINK) of Bank Negara Malaysia at the following address:
Ground Floor, Block D,
Bank Negara Malaysia,
Jalan Dato’ Onn,
50480 Kuala Lumpur.
- Supporting documents needed include your driving licence or utility bills.
- Submit a Credit Report Request Form and a Loan Declaration Form available from:
Credit bureau's website
Bank Negara Malaysia branches nationwide
- Submit completed forms with these supporting documents by post/fax/email to:
Corporate Communications Department,
Bank Negara Malaysia,
P.0.Box 10922,
50929 Kuala Lumpur.

Faks: 03-2174 1515
Should you find any inaccurate information about your loans in the credit report, you should refer to
BNM TELELINK for a review immediately. If you have any queries, refer to our FAQs for assistance.
For more information about the Credit Bureau, download our booklet on Credit Bureau or visit the Credit Bureau website.